FAQ

FAQ

How long to I have to use my store credit ?

Your store credit will never expire. 

Where are you located?

Dallas Texas 

Can I pick  up my order ?

Yes if you are local please see pick up policy

Is this company black owned?

Yes the company is black owned and women owned ? 

 

 I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. 

Only ONE discount code may be applied per order.

 

NO ORDER CANCELLATIONS, NO ORDER CHANGES!

After your order has been placed it is no longer able to be cancelled.


If we made a mistake with your order, such as (we)Expressions Inc sent the wrong size, wrong color, or wrong item. Additionally, the Item was damaged upon receipt (damages include faulty printing and tears/holes in item). Please let us know within 3 days of purchase and will correct it email us info@expressioninc.com. Call customer service 214-897-3942 Monday-Friday 10am-6pm CST we are based in Dallas,Texas 

 

Please include following below in your email

  • Order number and upload photo of the item you received.

 

 Returns, Refunds, and Exchanges

  • Please make sure that you use our sizing charts or contact us via email if you are unsure before purchasing.
  • If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment.
  • Please make sure that your mailing address is correct before processing an order. We only send to the address you provide during order processing.

 

RETURNS PROCESS

ALL SALES ARE FINAL. 

However, in the event of the following, refunds are issued to the original form of payment used on an order.

  • The order is canceled by Expressions Inc. 
  • One or more of your items sold out since your order was placed
  • The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 10 calendar days from the date of delivery. Please email info@expressioninc.com with your order number, a description of your issue, and a picture of the item.

Depending on your financial institution, the refund amount may take up to 1-10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

  • Afterpay/Sezzle customers ..If you use AfterPay/Sezzle as your payment method your account will continued to be drafted until your 4 Installments are complete with AfterPay.  A store credit will be issued when your return is received back to us to apply towards a new purchase.

 

  •  If Expressions Inc send you the wrong item, please send us a picture of the incorrect item you received. When you email us at info@expressioninc.com and include the order number.